Frequently Asked Questions
Everything you need to know about Trak Racer sim racing gear and your order.
What makes Trak Racer cockpits different from other sim rigs?
Trak Racer cockpits are engineered with heavy-duty materials and high-grade aluminum extrusion to ensure zero flex under high-torque direct drive forces. Our designs are developed in collaboration with professional racing drivers to provide the most ergonomic and immersive experience possible.
How long does shipping take and do you ship internationally?
We ship worldwide from multiple regional warehouses. Domestic orders typically arrive within 3-7 business days, while international shipping varies by location. You will receive a tracking number via email as soon as your order leaves our facility.
Are Trak Racer products compatible with my console or PC hardware?
Yes, our rigs are designed for universal compatibility. Our mounting plates are pre-drilled to support all major brands including Fanatec, Simucube, Thrustmaster, and Logitech. They are compatible with PC, PlayStation, and Xbox setups.
What is your return policy for sim racing equipment?
We offer a 14-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return. Please note that return shipping costs may apply.
Do Trak Racer products come with a warranty?
Absolutely. We stand by our build quality with a 5-year warranty on all cockpit frames and a 1-year warranty on electronics and accessories, covering any manufacturing defects or structural failures.
How difficult is the assembly process for a full racing rig?
Each rig comes with a detailed digital instruction manual and video guides. While assembly time varies by model, most users can complete a full setup within 2 to 4 hours using standard tools included in the hardware kit.